JOB OVERVIEW
Are you an experienced customer service administrator seeking a new and exciting challenge? We have a fantastic opportunity for a Customer Service Administrator to join a dynamic team in Stockport. This is initially a temporary role, with the potential to become a permanent position.
As a Customer Service Administrator, you will play a crucial role in providing exceptional customer service and administrative support. Your main responsibilities will include:
* Efficiently handling and monitoring customer inquiries
* Arranging collections from customers and suppliers
* Scanning relevant information into the system
* Updating customer assets on the database
* Managing the flow of work within the company's ERP systems
* Processing incoming and outgoing subcontract items
* Supporting logistics and workshops
* Liaising internally with other sites
* Raising purchase requisitions, if required
* Ordering parts for customers
* Managing customer emails, inboxes, and HR staff
* Monitoring and responding to dashboards
* Developing and implementing new terms and processes
* Assisting with stock taking
* Providing support to the calibration laboratory
In addition to the above tasks, there may be occasional additional responsibilities as required. If necessary, training will be provided to ensure you can perform these tasks effectively.