Overview
Bank Cover at our Millburn Court Development and other LLDM developments
Location: Millburn Court, Stranraer, Dumfries & Galloway; working mainly in Stranraer but able to travel across region to cover other sites.
Salary range: Bank Cover - £16.11 - £20.40 per hour
Hours: Bank Cover will provide ad hoc cover for holidays and absence during normal working hours Monday to Friday (09:00-17:00)
About Us
Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes.
As a community-based association, we place our tenant facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities. This role is site based although you will be required to work across the region at other sites as required and occasionally work from home.
The Role
We are looking for a compassionate person to join our Later Living team to provide bank cover for holidays and absence. There is the potential for fixed term opportunities in the future. You will need to deliver an exceptional customer experience, ensuring enquiries are resolved at first point of contact and that our tenants experience an excellent service that meets their needs and delivers Great Results.
What We’re Looking For
* Delivers excellent customer experience, building trusted relationships and responding with empathy and professionalism.
* Works confidently on their own, using initiative and sound judgement to manage day-to-day responsibilities with minimal supervision.
* Keeps calm under pressure, making practical decisions when faced with unexpected issues or competing priorities.
* Is digitally confident, with a good working knowledge of Microsoft Office and able to use digital system to record, communicate and organise effectively.
* Is highly organised, able to manage time well, plan ahead and balance routine tasks with reactive issues.
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