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Primary Details
Time Type: Full time
Worker Type: Employee
The purpose of this role is to deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management.
Personal Injury Claims Adjuster – Employer & Public liability
Leeds/Chelmsford/Hybrid
The opportunity
We are looking for a Personal Injury Claims adjuster to join our Casualty team in Leeds, focusing specifically on our employer’s liability & public liability claims. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture.
With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company. We’re the down-to‑earth, international insurer that is neither too big nor small, so you can make a real impact!
Your new role
* Investigate and resolve Casualty Personal Injury claims to provide excellent claims handling service with minimal leakage.
* Identify and investigate coverage issues to ensure the company’s liability aligns with its contractual commitments.
* Identify subrogation, contribution, and other recovery issues and ensure these are successfully pursued where appropriate.
* Manage claims and other material claims issues to resolve and settle claims on an economic basis.
* Ensure claims fees and advice are responded to within agreed timeframes to provide good service.
* Respond to internal and external stakeholder requests in accordance with service standards.
* Flag complaints as required and Treat Customers Fairly.
* Maintain knowledge of the claims portfolio and provide information to others on request to support effective monitoring of claims and underwriting decisions.
* Reserve accurately to ensure the company’s liability is always clear.
* Maintain efficient handling of your own caseload to ensure the prompt, timely, and effective handling of claims.
Our Commitment to Diversity
We are committed to creating an inclusive environment where all employees feel welcome and valued. We encourage applications from all backgrounds and are dedicated to supporting our employees growth and development.
About You
* Excellent investigative skills
* Proven experience dealing with policy coverage
* Experience dealing with liability negotiations
* Effective communication skills, written and verbal
* Relationship Management skills
* Able to effectively use MS office applications such as Word, Excel and PowerPoint.
Benefits
* 30 days holiday a year with the option to buy up to 2 additional days.
* Flexible working – part‑time, job share and compressed hours available.
* Pension – automatic enrollment with 10% employer contributions.
* Private medical insurance for you and your family.
* Family friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or parent status.
* Remote work abroad – up to 20 days per year.
* Sustainable investing – pension strategy aligned with net‑zero goals.
* Cycle‑to‑Work – up to £5 000 for bike or accessories.
How to Apply
To submit your application, click "Apply" and follow the step‑by‑step process.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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