Job description:
Role Overview:
A
Functional Consultant
role is integral to the successful transition of services within our dynamic and fast-growing digital transformation environment. The ideal candidate will bring extensive experience in Network Operations and Process Advisory, with a proven track record of delivering high-quality service transition outcomes
Key Responsibilities:
* Conduct comprehensive Integrated Service Assessments, ensuring precise definition of service design and transition criteria that capture all relevant service interdependencies.
* Collaborate closely with stakeholders to define and agree upon integrated requirements and solution designs, culminating in robust Service Design Packages that align with organizational objectives.
* Develop and maintain an Integrated Service Transition Approach and Plan that coordinates multiple service components and timelines effectively to minimize risk and enhance delivery quality.
* Create detailed Integrated Service Design Packs and Support Models that provide clear guidance and support frameworks post-transition.
* Manage the iterative review process by submitting updates to Service Owners, incorporating their feedback diligently to ensure alignment and continual improvement.
* Deliver targeted training and coaching sessions to Service Owners and Vendor partners, empowering them with the necessary knowledge and skills to support Integrated Service Transition successfully.
* Utilize feedback loops from Service Owners and Vendors to fine-tune the Integrated Service Transition processes, enhancing effectiveness and stakeholder satisfaction.
* Act as a trusted advisor to Service Owners, providing expert advice on resolving inter-service issues and minimizing potential conflicts to uphold service continuity and quality.
Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.