About
IT Service Desk Analyst – Nottingham / Hybrid £25,000 - £27,000 + bonus, 35-hour work week and great benefits
This multi-site and fast-growing organisation requires an experienced IT Service Desk Analyst to provide on-site and remote support to more than 1300 end-users. As an internal IT Service Desk Analyst, you will be responsible for diagnosing and resolving incidents and service requests, including escalation to appropriate teams.
This is a hybrid position, with at least two days per week expected in their Nottingham office. The core working hours are between 8am-5pm, with no on-call duties.
Package
* Bonus Opportunities
* 35-hour Work Week with Flexible Working
* 25 Days Holiday + 5 Days Buy/Sell + Bank Holidays
* Professional Development Opportunities
* 5% Employer Pension, Rising with Service
* Many More Benefits
Experience & Skills
* Ability to effectively prioritise and execute tasks in a fast-paced environment
* Active Directory, Exchange 365
* Excellent communication and problem-solving skills
* Experience providing IT Support in a commercial setting
* Windows environments, Microsoft Office suite, and system management software
* Hardware support
* Knowledge of Incident, Change, and Problem Management processes
* Relevant technical certifications (e.g., ITIL v4) are desirable
Role Overview
This role involves working with the wider IT team to ensure the smooth day-to-day operation of IT services for a large organisation. The company has an excellent reputation and has experienced 14 consecutive years of growth, with record revenues last year. They promote a healthy work-life balance and support technical development.
Application Process
Click APPLY to be considered, as the client aims to interview as soon as possible. All interviews are conducted virtually, with a maximum of two stages.
Contact: Scott Murray
Erin Associates Ltd is an equal opportunity employer. Please inform us if you require any reasonable adjustments during the application process.
Keywords
IT Service Desk Analyst, IT Technician, 1st Line Support Analyst, Nottingham, Derby, Mansfield, Loughborough, Long Eaton, Ripley, Chesterfield, Leicester, Sheffield, Newark, Burton-upon-Trent, Tamworth, Coventry
Additional Skills
* Active Directory
* Change Management
Work Experience
* Desktop Support
Languages
* English
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