Job Title: Service Desk Analyst Location: Blackpool onsite Mon-Friday Rate: £220 per day inside ir35 Duration: 3 months initially Overview: Join a dynamic Information Systems team in Blackpool as a Service Desk Analyst You'll play a crucial role in providing technical support to our business and stakeholders, ensuring smooth operations and exceptional service delivery. Key Responsibilities: Expert in Windows 10/11 Setting up new users on Outlook Solving OneDrive-related issues Updating Group policies Provide technical support via phone, web, or email, maintaining high standards of customer service. Log all calls in our incident management system and take ownership of problems and requests, managing them through to resolution within agreed SLAs. Allocate or escalate calls as necessary, monitoring progress to ensure timely resolution. Assist with user provisioning, hardware setup, software installation, and mobile phone administration. Contribute to departmental projects and maintain confidentiality when handling sensitive information. If you're passionate about IT support and eager to make a difference, apply now to join our team as a Service Desk Analyst