Telecare team leader

Telecare Team Leader (Nights) ? Permanent Position | 37 Hours Per Week | Night Shifts (23:00 Start) ? Rota Basis Including Weekends & Bank Holidays Are you an experienced leader with a passion for delivering exceptional customer service and supporting vulnerable people? We are looking for a dedicated Telecare Team Leader to join a busy and rewarding service, leading a team that helps provide vital support to vulnerable adults and older people when they need it most. This is an excellent opportunity for an experienced supervisor or manager who thrives in a fast-paced environment, enjoys motivating teams, and is committed to delivering high-quality services that make a real difference in people's lives. The Role As a Telecare Team Leader, you will provide leadership and operational support to a team delivering responsive telecare services during the night. You will play a key role in ensuring high standards of customer care, service delivery, and team performance, whilst supporting some of the most vulnerable members of the community. You will be responsible for supervising staff, monitoring performance, managing day-to-day operations, and ensuring service users receive a professional, compassionate, and effective service at all times. What We're Looking For We are keen to hear from candidates who can demonstrate: ? Experience leading, supervising, or managing a team, ideally within a telecare, customer service, contact centre, care, or emergency response environment. ? A strong understanding of the needs of vulnerable adults and older people, including working alongside statutory services and partner agencies. ? Previous management or supervisory experience gained within a customer-focused environment. ? The ability to analyse performance data and use benchmarking information to drive service improvements and achieve positive outcomes. ? Excellent communication, customer service, and problem-solving skills. ? Strong IT, computer, and telephone-based communication skills. ? The ability to remain calm, organised, and decisive in a busy and demanding environment. ? A positive, energetic, and professional approach to leadership. Essential Requirements Full, current UK driving licence. Access to a vehicle with business-use insurance. Ability to work permanent night shifts on a rota basis, including weekends and bank holidays. Mileage expenses will be reimbursed for business travel. Why Apply? This is a fantastic opportunity to join a service that has a genuine impact on people's lives every day. You'll lead a committed team, help shape service delivery, and play a vital role in supporting vulnerable individuals to remain safe, independent, and connected to the support they need. Interested? For more information or to apply, please send your CV to john.deane@servicecare.org.uk .