What you’ll do
:
1. Work proactively with clients to ensure timely payments; manage collections portfolio in EMEA by utilizing communication skills, both verbal and written – Aiming to bring more customers onto autopay
2. Updating & cleansing correct billing contact details in Biller Direct
3. Proactively engaging with accounts on Bill Block to remind them to pay their bills
4. Dealing with customer queries on credit notes & facilitating between Accounts Receivable & the Billing Team
5. Cleansing & profiling data on Customer contact accounts to ensure it is up to date
6. Tagging up accounts that have received funding & grown in the last 12 months
7. Generating sales reports & analysing data for Sales Teams
8. Campaign & event calling – Fusion Exchange, webinars etc
9. There may be the ask for case escalations and navigating internal teams
10. There may be the ask for Ongoing engagement with clients that sit within ‘protect’ category
11. Qualify leads received from marketing or other organisations and nurture opportunities
12. Generating incremental Opportunities through social selling, strategic & targeted prospecting into companies
13. Handover qualified opportunities to sales with high quality, ensuring the best customer experience
14. Provides relationship management support and activity management via telephone, email and web to ensure customer satisfaction and goal achievement
15. Build and execute upon strategic outbound campaigns to obtain additional leads
16. Identifying concur Alumni and new headcount roles
17. Contributing to pipeline & revenue goals of the business. The bonus element will be driven by the requirements of this function SAP and total rewards, this is subject to change yearly similarly to the new business SDR function in Concur.
What you’ll bring:
18. Confidence to challenge, change and improve
19. Collaborative, proactive, and professional approach
20. Ability to understand the challenges of multiple parties and find single, effective solutions
21. A strong desire to improve systems and processes
22. A drive to succeed and progress
The hiring manager is looking for someone that is very independent and is able to learn and seek out support from others around them to upskill to be the best they can be in this role.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.