Salary: £35,000 - 40,000 per year Requirements: 2 years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident in communicating with users at all levels Responsibilities: Deliver exceptional service by owning 1st and 2nd line support tickets Identify repeat issues and investigate root causes Drive improvements through collaboration with users, developers, and senior leaders Contribute to internal training initiatives and help streamline support processes Participate in project work as the business modernises its IT systems Technologies: Active Directory ERP Hardware Support Microsoft 365 Windows Office 365 More: We are a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst who is keen to work in an autonomous support role and make a real impact on our IT function. This role offers a unique opportunity to combine hands-on support with the chance to contribute to systems analysis and process improvement, with long-term progression into areas like systems administration, implementation, or IT projects. You’ll be joining a close-knit IT team that delivers exceptional service across a group of brands. Initially, this role is based in Bradford, working 5 days a week, reducing to a hybrid model after the first 3 months. The salary for this position is up to £40k, depending on experience. We welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion, sexual orientation, or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process to ensure a fair experience for all candidates. If you think you are the right fit for this opportunity, we encourage you to apply! last updated 5 week of 2026