A leading SaaS organisation is seeking a proactive and engaging IT Support Engineer to join their onsite team.
Key Responsibilities:
1. Provide AV support for meeting rooms, video conferencing, and onsite events.
2. Deliver high-quality, in-person desktop support to end users.
3. Deploy, configure, and support Mac hardware, including break/fix activities.
4. Troubleshoot hardware, software, and connectivity issues efficiently.
5. Log, track, and manage incidents through a ticketing system.
6. Escalate complex issues where appropriate and ensure timely resolution.
7. Support users across a modern SaaS-based technology environment.
Must have experience in:
8. Google Workspace
9. Okta
10. Jamf
11. Slack
12. macOS devices
13. AV support
Additional Skills & experience:
14. Around 2+ years’ experience in an IT Support or Desktop Support role.
15. Background supporting users within a SaaS or technology-led environment.
16. Strong hands-on experience with Mac hardware deployment and troubleshooting.
17. Confident providing AV and meeting room support.
18. experience working with ticketing systems and structured troubleshooting.
19. Proactive, engaging, and approachable with strong interpersonal skills.
20. Demonstrates a strong culture fit with a collaborative, service-driven mindset.
21. Comfortable working onsite full-time in a busy office environment.
*On site 5 days per week in London Office*
Job Title: IT Support
Location: London, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.