Role: Estate Manager High-End Residential Property
Location: Canary Wharf, London?
Job Type: Full-Time, Permanent?
Working Hours: Monday to Friday 45 hours per week
Salary: £46k
About Us: Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking an experienced Estate Manager on behalf of our client, a high-end Residential High Rise property located in the heart of the financial district of London, Canary Wharf.?
Role Overview: The Estate Manager will be responsible for overseeing the day-to-day operations, maintenance, and safety of a luxury residential property of circa 400 apartments. the development offers residents the exclusive use of a pool, spa, gym, and private club facility. This role requires a proactive individual with a keen eye for detail, ensuring that the property meets the highest standards of service and compliance.?
Key Responsibilities:
1. Team Supervision & Training
* Supervise and support the Concierge team; provide desk cover when needed.
* Conduct continuous training and ensure team compliance with company SOPs.
* Read daily front desk diary and provide updates to Estate Manager.
2. Resident & Visitor Services
* Maintain a well-organised parcel room and manage package tracking.
* Assist with apartment access coordination (e.g., servicing schedules).
* Monitor and manage key handling and resident access systems (fobs, transmitters).
3. Operational Oversight
* Perform routine inspections; log and report maintenance, cleaning, and H&S issues.
* Liaise with the Cleaning Supervisor to uphold cleanliness standards.
* Oversee car park operations and liaise with parking patrol services.
4. Administration & Compliance
* Keep leaseholder and resident records up to date.
* Monitor and action Concierge emails promptly.
* Review, archive, and manage operational log sheets and files.
* Ensure office supplies and communal area essentials (e.g., light bulbs) are stocked.
5. Communication & Reporting
* Attend senior management meetings and prepare reports as required.
* Be available out of hours if necessary.
* Investigate and resolve package-related issues; communicate progress to Estate Manager.
Person Specification:
All applicants for this Estate Manager role, must meet the following criteria :
* Strong leadership and communication skills
* Detail-oriented with excellent organisational abilities
* Proactive problem-solver with customer service focus
* Reliable and flexible, including availability for out-of-hours support
* Proven experience in an Estate Manager role within the residential leasehold sector
* Preferably experience within high-end, Highrise residential properties, but not essential
* Good knowledge of building systems, maintenance procedures, and safety regulations.?
* Excellent organizational and leadership skills, with the ability to manage multiple tasks effectively.
* Exceptional communication and interpersonal skills, with a focus on customer service.?
* IWFM, TPI, NEBOSH, IOSH qualifications and memberships highly desirable
Application Process: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and suitability for the role. Please apply through the Thomas Webb recruitment portal or contact us directly for more information.