About LUNA & me
At LUNA & me, we craft fresh, high-quality meals for dogs and cats - made with care, packed with purpose, and delivered nationwide. From our Dorset countryside HQ, we're proud to be the UK's highest-rated fresh pet food brand.
Our customers trust us with something precious: the health and happiness of their pets. Every email, every phone call, every order is part of that trust. That's why we're now looking for a Customer Care Administrator to join our growing team and support the smooth running of our Customer Care department.
The Role
Working alongside our new Customer Experience Manager, you'll be responsible for delivering warm, professional, and accurate support to customers every day. This is a hands-on, office-based role where customer care comes first, but you'll also play a key part in the admin hub of the business, helping to keep our systems, records, and processes running smoothly.
What You'll Do
Handle customer enquiries by phone and email with care, professionalism, and accuracy
Process orders and customer requests in our systems
Support the Customer Experience Manager with reporting, reviews, and admin tasks
Keep customer records accurate and up to date
Work with Dispatch and Production to ensure orders flow smoothly
Help maintain LUNA & me's high service standards - protecting the brand promise
About You
You'll thrive in this role if you:
* Have proven customer care / customer service experience in an office environment (essential)
* Are confident with phones, email, and digital systems (Microsoft Office, CRMs, order management)
* Communicate clearly and professionally in writing and in person
* Are organised, accurate, and able to manage multiple priorities calmly
* Care deeply about customer happiness and brand standards
* Are happy working full-time in our Beaminster office, Monday–Friday
What We Offer
* £25,000–£27,000 DOE
* Company pension scheme
* Generous staff discount on our raw food range
* Free, on-site parking at our countryside HQ
* A friendly, values-led team environment with room to grow
The Details
* Location: Beaminster, Dorset (DT8)
* Hours: Full-time, Monday–Friday (no weekends)
* Salary: £25,000–£27,000 DOE
* Start date: Immediate
Why This Role Matters
Customer Care is the heartbeat of LUNA & me. By joining now, you'll be part of a small but growing team that truly shapes how our brand is experienced by thousands of pet parents across the UK.
Apply now with your CV and a short cover note explaining your customer service experience and why this role feels like the right next step.
Job Type: Full-time
Pay: £25,000.00-£27,000.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person