Job Description Summary Become part of a winning team and help to deliver the Green Energy transition Wing to wing ownership for timely delivery of orders, ensuring on-time Payment collection from Customers & After-sales support. Job Description Loose Products - Wing to wing ownership for timely delivery of orders, ensuring on-time Payment collection from Customers & After-sales support. - Carry out efficient Contracts administration from direct customer orders ensuring all orders are scheduled for despatch in line with customer requirements and acknowledged to the customer within 72 hours - Verification of technical and commercial specifications of customer orders - Verification of technical data of protection relays (CORTEC) - Recording of customer orders in ERP (SAP) system - Processing of On Line Store (OLS) Orders - Ensure commercial conditions are as agreed to standard company requirements or are approved variations. Orders are correctly reviewed, accepted and approved in line with company procedures/ sales Agreements/ offers conditions - Launch and follow-up of internal orders (trading), other internal departments, and occasionally external orders. Follow-up delivery schedules with manufacturing units, external suppliers and shipping. Ensure contract is managed to completion and the goods are delivered to the required delivery address. - Control of logistical aspects (documents for export, relationship with forwarders, carriers, customs) - Propose and implement improvement actions to optimize the processing of Product orders - Provide expertise to problem solve and offer alternative solutions for the customer. Interface with - Manufacturing units, Suppliers and Commercial, Tenders and Marketing functions if necessary - Finance and Accounting department - Customers, ensuring customer satisfaction Projects - Create project, sales order, project versions in SAP as requested by PMO / Finance. - Update Oscar with new project created. - Invoicing - Use the Billing Due List (BDL) or PM's email request to identify orders to be invoiced to customer. - Prepare invoices to customer and send via required method (portal, email, hardcopy). Invoices shall be in line with agreed price/ rate, payment terms and conditions. - Raise credits as requested through the formal process. - Ensure timely collection of Payment from Customer for loose products in close coordination with Accounts receivable. - Contract Administrator shall ensure to remove any roadblock in collecting the payments in a timely manner in order to ensure on time Payment collections. After Sales - Issue returns reference to customer and arrange for the return of the unit(s) - Advise customer if the service is chargeable and the associated costs - Liaise with the After Sales teams in the manufacturing units for quickest turnaround and return of goods to customer. Communication - Respond directly to customers regarding outstanding delivery within 24 hours. - Advise management of any relevant contractual matters as appropriate Business Support - Good understanding of the legalities of contracts, export, shipping, invoicing, finance and standard terms and conditions - Liaise with Finance/ accounting dept to ensure correct payment - Liaise with Commercial colleagues and provide feedback regarding customer orders, issues, queries, etc. - Create and issue sales and orders report - Review freight interlog costs and provide Finance with correct allocation Additional Information Relocation Assistance Provided: No