JD Sports- 0558 Guildford, 35 North Street, GUILDFORD, Surrey, United Kingdom
Job Description
Posted Friday 14 November 2025 at 01:00
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people‑led, innovative and customer‑focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role Overview
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
* Provide customers with excellent levels of customer service.
* Deal with customer complaints and enquiries, providing the best possible outcome.
* Ensure the personal appearance of sales staff is in line with company guidelines.
* Have an understanding of the customer service measuring programme.
* Ensure that targets are achieved and, where possible, exceeded.
* Monitor staff service levels in order to maximise store sales.
* Utilise in‑store devices, making sure that the customer is offered the whole product range.
* Use reports to assist you in product placement of key selling lines.
* Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
* Provide assistance with the maintenance of standards on the sales floor.
* Keep stock clean and presentable at all times.
* Retail Management experience would be advantageous.
* Strong verbal and written communication skills.
* IT skills – Microsoft Outlook, Word and Excel.
Training & Development
* Encourage personal progression throughout your store.
* Provide assistance with the induction and training of new starters.
* Assist with the development of existing staff, ensuring that personnel completes the relevant E‑Assessments.
Role Objectives and KPI’s
* Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
* Drive sales and enhance store turnover through effective merchandising, stock replenishment and team motivation.
* Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
* Ensure the shopfloor is consistently clean, organised and visually appealing to enhance the customer shopping experience.
Skills and Experience
* Retail Supervisor experience would be advantageous.
* Strong verbal and written communication skills.
* IT skills – Microsoft Outlook, Word and Excel.
Benefits
We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
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