This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network. The next step is to speak to Jack. Head of Customer Success Company Description: Fast-growing B2B SaaS platform Job Description: Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. You'll scale the function, drive retention and expansion, and build a high-performing team. This is a pivotal role to shape strategy and significantly impact growth, moving from support to a modern, proactive success engine. Location: London, UK Why this role is remarkable: Lead and scale the entire Customer Success function, transforming it into a growth driver Join a fast-growing B2B SaaS platform with a loyal customer base including major consumer brands Enjoy significant autonomy and influence, shaping the direction of a critical business area What you will do: Own and implement the Customer Success strategy, building scalable playbooks and frameworks Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence The ideal candidate: 4-7 years of experience in B2B SaaS Customer Success, Account Management, or similar roles Proven track record of building or scaling a CS team in a high-growth, dynamic environment Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR) Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. Next steps Step 1. Visit our website Step 2. Click 'Talk to Jack'. Step 3. Talk to Jack so he can understand your experience and ambitions. Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role. Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction. Step 6. If not, Jack will find you excellent alternatives. All for free. We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.