Due to a promotion within the team, we're looking for a dedicated Counter Fraud Investigator to join AXA's Commercial team in Haverhill or Bolton on a full-time, permanent basis. Your main role will be to manage complex commercial motor fraud investigations from start to finish, using best practices and fraud intelligence to get the best results for AXA and our customers. You'll also support the team by coaching claims handlers, giving feedback to improve fraud detection, and working with internal and external partners to identify and reduce fraud within our guidelines. If you have experience in managing claims, with a solid understanding of claims reserving and assessment techniques together with keen interest in fraud investigation, we'd love to hear from you
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you'll be doing:
* Detect, defend and deter claims fraud against AXA to include suppliers, customers and third parties, acting individually or in concert as organised fraudsters.
* Manage a portfolio of suspected fraudulent claims from start to finish, gathering sound evidence to ensure the right outcomes within authority limits.
* Assist police in criminal prosecutions by preparing statements in accordance with relevant legislation and present evidence in court where required.
* Follow all service standards, procedures, claims protocols, and SLAs in your area during investigations.
* Provide coaching, feedback, and training to both Fraud and Non-Fraud handlers to improve detection and technical skills.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.
What you'll bring:
* Practical claims experience is essential and having a proven track record in motor claims and/or counter fraud would be highly advantageous.
* In-depth knowledge of the entire claims process, including quantum assessment, reserving and assessment methods.
* Sound understanding of insurance principles, relevant legislation, case law, products, policies, and claims philosophy.
* Well-versed in legal liability, litigation approaches, and tactics for customer and third-party claims.
* Excellent planning and organisational skills, with a keen eye for detail and a perceptive approach.
* Experience working with key agencies such as IFIG, IFB, IFED, FOS, Police, ABI, and FSA, with good operational and strategic awareness would be desirable but not essential.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
* Competitive annual salary dependent on experience.
* Annual company & performance-based bonus.
* Contributory pension scheme (up to 12% employer contributions).
* Life Assurance (up to 10 x annual salary).
* Private medical cover.
* 25 days annual leave plus Bank Holidays.
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
* Wellbeing services & resources.
* AXA employee discounts.
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to laura.-
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Who we are:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.