Overview
McCarthy Stone is the leading UK retirement living provider. We are looking for a House Manager to lead the estate at Norton Court, Leighton Buzzard, Bedfordshire.
About the Role
This role is all about exceptional customer service for our retired residents, helping to ensure they are living in a safe and pleasant environment, and supporting them to organise community events and activities so they can make the best of their independent living.
Hours and Salary
Hours: 25 hours per week, Monday to Friday, working throughout the year.
Salary: £17,908.61 ACTUAL plus benefits and bonus.
Benefits
Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours. Working in the most beautiful surroundings, generous annual leave (starts at 25 days and rises to 28 days plus bank holidays), entitlement access to a benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets.
Responsibilities
* Welcoming new Homeowners and supporting them to settle into their apartments.
* Providing a professional front of house service and dealing with all visitors in a friendly manner.
* Being the first point of contact for all Homeowners and offering help, support and advice as necessary.
* Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
* Being the “face” of McCarthy Stone for the families and friends of our Homeowners.
* Dealing with Homeowners issues with sensitivity and respecting privacy and confidentiality.
* Managing the development – gardens and grounds – efficiently to provide a safe, secure, well-maintained, and pleasant environment.
* Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
* Ensuring that all Health and Safety requirements are adhered to.
Key Competencies
* Excellent communication skills with a real “can do” attitude.
* Extensive experience in a professional customer service oriented position.
* A professional approach with high quality standards.
* Thrive in a busy, varied role where every day is different.
* Resilient with strong problem-solving abilities.
* An awareness of basic Health and Safety will be an advantage.
* A good level of computer literacy including Microsoft Word and Outlook.
* First aid qualifications are advantageous; training will be provided on commencement.
About Us
As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and more.
McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
Sponsorship
McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship.
About McCarthy Stone
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We launched the McCarthy Stone Charity Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 and to be on the Great Place to Work Wellbeing list.
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