Festive Gifting & Sales Advisor (12 Hour Contract)
Join to apply for the Festive Gifting & Sales Advisor (12 Hour Contract) role at Katie Loxton Inc. This festive temporary role is available until 1 January 2025.
The Opportunity
Should you love heartfelt gifting and helping customers celebrate life’s special moments, we’re looking for a Gifting & Sales Advisor to bring energy, care, and storytelling to every interaction. This unique position is in our first‑ever owned flagship retail store in Milton Keynes Central, offering you the chance to deliver exceptional service and thoughtful recommendations.
As a true brand ambassador, you’ll create unforgettable experiences by providing personalisation services – monogramming, embroidery, engraving, and fitting personalized charms. You’ll be fully trained and become a confident personalisation specialist.
Overtime is available over peak periods as per business needs.
Behind the Brands
We are a family‑run, entrepreneurial company passionate about creating stunning products with a personal touch and innovating behind the scenes. We value creativity, collaboration and integrity.
How You’ll Contribute
* Deliver an exceptional, friendly, and heartfelt customer experience at all times.
* Build genuine connections with customers, understanding their gifting needs and offering personalised recommendations.
* Share product stories with confidence, highlighting unique materials, messages, or collection inspirations.
* Provide clear guidance on personalisation options, pricing, and turnaround time.
* Handle customer queries and transactions with professionalism and care.
* Ensure every customer interaction feels memorable and brand‑led.
* Act as a personalisation specialist, confidently operating personalisation equipment and ensuring a high‑quality finish.
* Guide customers through bespoke gifting offerings and experiences.
* Ensure the personalisation area is clean, well‑stocked, and compliant with safety procedures.
* Follow all training and operational guidelines to operate the personalisation machinery safely and efficiently.
* Suggest meaningful add‑ons and upsell opportunities to enhance each gift.
* Maintain strong knowledge of current collections, bestsellers, and seasonal product launches.
* Use storytelling to communicate product USPs and help customers make confident gifting choices.
* Proactively suggest additional items to complete a gift or enhance the customer’s experience.
* Keep the shop floor, till area, and personalisation station tidy, presentable, and fully stocked at all times.
* Support daily replenishment and stockroom organisation where needed.
* Follow display guidelines to showcase products effectively.
* Work collaboratively with team members to ensure smooth operations and a positive team culture.
Talent You’ll Bring
* Previous experience in retail, hospitality, or a customer‑facing role.
* A passion for delivering outstanding customer service with energy and empathy.
* Confidence in speaking to customers, sharing stories, and offering tailored advice.
* Interest in fashion, accessories, jewellery, or gifting.
* Ability to operate simple machinery or follow hands‑on processes (full training will be provided).
* Strong attention to detail and pride in quality presentation of products.
* Positive, team‑oriented attitude and a flexible approach to shifts, weekend work, bank holidays and peak trading periods such as Christmas.
Perfectly Packaged
* An hourly rate of £12.25.
* 25 days holiday rising to 27 with length of service, plus bank holiday.
* A broad benefits package including our staff favourite – a very generous staff discount across both our brands.
* Opportunities to make an impact as well as learn and develop further.
* An innovative and friendly workplace with a team we’re proud to be part of.
Location: Milton Keynes, England, United Kingdom
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