Graduate Legal Helpline Advisor,Salary - £23,000 - £25,000 DOE,Location - Sheffield, South Yorkshire,Contract - Full time, permanent, About the Role As a Legal Helpline Adviser, you'll be the first point of contact for clients seeking legal guidance and support. You'll respond to a wide range of legal queries over the phone and in writing, helping clients understand their rights and options in areas such as employment, contracts, housing, and consumer law. Full training will be provided, and you'll work under the supervision of qualified solicitors.
Key Responsibilities Respond to incoming calls and written enquiries from clients in a professional and supportive manner
Provide clear, accurate, and practical legal information in plain English
Record case details and maintain accurate client records
Refer more complex matters to senior advisers or solicitors as appropriate
Keep up to date with relevant legal developments and procedures
What We're Looking For A Law degree (LLB) - essential
Excellent communication and interpersonal skills
Empathy, patience, and the ability to remain calm under pressure
Strong research and problem-solving skills
A genuine interest in gaining practical legal experience
What We Offer Comprehensive training and regular super...