ICT Helpdesk Technician
Contract Type: Temporary until March 2027
Salary: Grade D : Salary A GBP 30,518 : A GBP 33,143 per annum
Location: Joint Headquarters at Butterly Hall, Ripley
Hours : 37 hours per week, however you may occasionally need to work beyond normal office hours.
Agile working arrangements can be discussed with the successful candidate.
About Us:
At Derbyshire Fire and Rescue Service, were more than an emergency service:were a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether its responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference.
Were proud to be one of the countrys top:performing fire and rescue services, recently rated Good in 9 out of 11 areas by His Majestys Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.
About the Role:
Derbyshire Fire and Rescue Service is seeking a proactive and customer:focused ICT Helpdesk Technician to join our ICT Service Delivery team. This role is pivotal in providing first:line ICT Support to our workforce and play a key part in ensuring our mission:critical IT services remain secure, reliable, and high:performing.
Youll work closely with colleagues to resolve complex issues and contribute to the continuous improvement of our ICT services.
Key Responsibilities
* Provide initial support for all incidents and service requests, ensuring accurate logging and classification in the ITSM system.
* Resolve issues where possible during first contact; escalate promptly according to SLAs with full diagnostic information.
* Support installation, configuration, troubleshooting, and maintenance of IT end:user systems, including hardware, software, networking, and user accounts.
* Assist with bespoke and proprietary systems alongside standard technologies.
* Liaise with third:party suppliers and internal stakeholders for installations, upgrades, and maintenance.
* Contribute to IT security by responding to threats and breaches and supporting contingency arrangements.
* Participate in ICT projects, scheduled station visits, and knowledge base development.
* Maintain accurate asset records and assist with equipment refresh cycles and WEEE:compliant disposals.
* Ensure compliance with ITIL best practices, organisational policies, and relevant legislation.
Essential Skills, Abilities and Knowledge
* Ability to diagnose and resolve complex IT issues methodically.
* Working knowledge of IT infrastructure, end:user hardware/software, servers (Windows), endpoints (Windows/Linux), virtualisation (VMware/Hyper:V), and cloud environments (Azure/AWS).
* Familiarity with ITSM systems, networking, security, telephony, and business continuity solutions.
* Experience collaborating within multi:disciplined IT teams and with external partners.
* Strong understanding of confidentiality and data protection requirements.
Required Qualifications
* Level 3 qualification Eg. A Level, or advanced apprenticeship, or level 3 NVQ in an IT related subject in IT or equivalent experience.
* GCSEs in English and Maths (Grade A*:C or 9:4).
* Evidence of continuous professional development.
Other Requirements
* Full driving licence and ability to travel across the county.
* Willingness to work outside normal office hours by prior agreement.
* Ability to satisfy police security vetting and medical clearance.
Why Join Us?
Join us and you will be working in a varied and rewarding role, as part of a supportive team, helping to keep our critical IT systems running smoothly for a service that saves lives.
What We Offer in Return:
We believe in rewarding our people with more than just a salary. Heres what you can ex