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Overview
The Onboarding & Data Governance Team plays a crucial groupwide role within AABs Operational Support Services team, ensuring a seamless integration of new clients into AABs ecosystem and supporting regulatory compliance. This position requires meticulous attention to detail and a proactive approach to managing the onboarding process, from initial AML and KYC checks to monitoring and supporting ongoing due diligence and handling the compliance aspects of client exits, all within our CRM system. Technical support and ongoing training will be provided by the Onboarding & Data Governance Lead and the Business Protection Team in relation to client acceptance, AML and KYC checks and other relevant client compliance requirements.
Responsibilities
* Process Management: Oversee the end-to-end client onboarding process, ensuring adherence to established workflows without overlooking any steps.
* Information Accuracy: Ensure all client information is accurately recorded and maintained within the CRM system.
* AML and KYC Compliance: Conduct AML and KYC checks for new clients in line with regulatory policies, including open-source adverse media searches, identification and verification checks, and AML risk assessments; monitor changes in client ownership or control and update checks accordingly; support client delivery teams in ongoing due diligence.
* Professional Enquiry Requests: Prepare and issue professional enquiry requests aligned with the services provided, with timely follow-ups.
* Engagement Letters and Extra Service Orders: Draft and issue engagement letters and extra service orders, including appendices; manage signing via the CRM and ensure documents are saved in the client’s folder within the Document Management System.
* CRM Management: Maintain up-to-date client data within the AAB CRM system, ensuring completeness for integration with systems like Practice Engine.
* Client Disengagement: Manage the client disengagement process, including responses to enquiries, disengagement letters, and closing client accounts.
* Ad Hoc Tasks: Assist in various tasks and projects as required, demonstrating flexibility and adaptability.
* Best Practices for Onboarding: Stay updated with AML/KYC regulations; leverage tools like SmartSearch and document management systems to streamline processes; maintain clear communication with clients and internal teams; seek continuous improvement in onboarding workflows and data integrity.
Qualifications / Key Skills
* Solid understanding of AML and KYC regulations, with the ability to apply these in a practical, business context.
* Familiarity with systems and platforms typically used in a professional services environment, including CRM, document management and agreement management platforms (e.g., CRM and SharePoint).
* Willingness and aptitude to develop skills and knowledge.
* Strong organisational skills with keen attention to detail and the ability to manage multiple tasks simultaneously.
* Excellent written and verbal communication skills, with the ability to engage effectively with a range of stakeholders.
* Strong time management skills and the ability to work independently and take ownership of tasks.
Role Requirements
* Experience in client onboarding or a related field, preferably within a professional services environment.
* Proactive problem-solving and the ability to work independently as well as part of a team.
* Understanding of a professional services organisation is advantageous.
Work Environment
* A collaborative office setting with a focus on high standards of stakeholder/service and compliance.
AAB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Disclaimer: Unsolicited CVs sent to AAB by recruitment agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
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