Overview
Learning, Culture & Engagement Lead at Robert Walters. This role aligns learning, development, culture, and engagement initiatives with strategic priorities and reports to the Chief People Officer. The successful candidate will support both UK-based colleagues and the extended international workforce to thrive by ensuring the right skills, knowledge, and environment.
Base pay range: £65K - £75K. Location: Salford Quays. Contract: Permanent or Fixed-Term Contract (depending on expertise and fit). Hours: Mon-Fri, 9-5. Interview: 2 stages - 1 virtual, F2F.
Responsibilities
* Cultural Leadership: Develop and deliver a strategy for cultural transformation aligned with business objectives. Foster a high-performance, customer-centric culture where leaders enable their teams to serve customers effectively.
* Learning & Development: Shape and implement innovative training initiatives across all levels, internally and with outsourced partners, aligned to strategic goals.
* Diversity, Equity, Belonging & Inclusion (DEBI): Lead the DEBI plan while continually assessing organisational health and implementing effective strategies.
* Employee Engagement: Drive engagement through tools and measurement strategies to enhance overall satisfaction.
* Thought Leadership: Provide expert advice on best practices in culture transformation and DEBI.
* Collaboration: Work with People & Culture teams, business leaders, internal communications, and external partners to develop solutions that meet strategic aims with value and service excellence.
What we're looking for / Qualifications
* Minimum of five years' experience in senior learning or organisational development roles within fast-paced environments (ideally tech-focused or contact centre settings).
* CIPD qualification (MCIPD or FCIPD); additional certifications in coaching or psychometrics are highly desirable.
* Proven expertise in designing leadership development programs that align with cultural transformation goals.
* Experience embedding agile learning approaches using modern technologies to support change.
* Strong track record of building data-driven employee engagement strategies.
* Passion for integrating DEBI into leadership and culture initiatives.
* Exceptional collaboration skills with the ability to balance strategic vision with hands-on delivery.
Why join us / Benefits
* Flexible hybrid working – minimum 50% office presence for teamwork and connection.
* Generous holiday package – 25 days annual leave + 3 wellbeing days + birthday off (option to buy up to 10 more days).
* Private healthcare for all employees.
* Competitive pension scheme and performance-related bonus opportunities.
* Free broadband for all employees.
* Life event gifts for milestones and celebrations.
* Salary sacrifice schemes for dental care, gym memberships, and more.
* Big retail and leisure discounts.
* 3 paid volunteering days per year.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
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