Ob Title: Complaints and Customer Relationship Officer (Grade 7) Location: London Borough of Sutton, SM1 Hours: 36 hours per week (09:00 - 17:00) Contract: Temporary (26 May 2025 - 31 August 2025) Pay Rate: (Umbrella/Ltd £29.02) Client: London Borough of Sutton About the Role: We are currently seeking an experienced Complaints and Customer Relationship Officer to join the Environment Housing and Neighbourhoods team at the London Borough of Sutton. This vital role is responsible for investigating and responding to complaints, member enquiries, and Freedom of Information requests. You will also identify opportunities for service improvement and carry out consultations with customers and clients to enhance service delivery. Key Responsibilities: Investigate and respond to complaints and member enquiries promptly and professionally Handle Freedom of Information requests in accordance with legislation Identify trends and make recommendations to improve services Engage with customers and clients through consultation activities Maintain accurate records and ensure compliance with company policies Important Information: This order is currently open for candidates until Monday, 19 May 2025 at 12:00 The top 15 candidates submitted during this period will be shortlisted for client review Only candidates with previous relevant experience will be contacted How to Apply: Please email your CV to (url remo...