Sales Administrator | Leeds | Full Time | £27,000 - £28,000 per annum
Our client is a growing UK SME in the technical product sector, supplying to trade professionals across the UK.
Due to continued expansion, they are recruiting for a Sales Administrator to join their fast-paced business.
Please note: This is a fully office-based role. Working hours are Monday to Friday, 8:30 am – 5:30 pm, with an early finish of 4:30 pm on Fridays.
The Role
You will be the key point of contact for customers, ensuring orders, enquiries and returns are handled efficiently and accurately. This is a fully office-based role where excellent customer service, attention to detail and strong organisational skills are essential.
Key responsibilities include:
* Handling inbound calls, emails and customer correspondence, resolving queries quickly and effectively
* Processing customer orders accurately via phone, email and online channels
* Taking customer payments accurately and professionally
* Managing stock enquiries and returns while maintaining excellent customer service
* Organising replacements for damaged goods and coordinating returns and collections
* Taking ownership of customer enquiries and providing clear, proactive solutions
* Developing a strong understanding of the product range to advise customers effectively
* Upselling and cross-selling products, promotions and special offers
* Preparing detailed and competitive quotations
* Placing purchase orders when required
* Assisting customers at the trade counter during busy periods
* Carrying out general administrative duties as required
What We're Looking For
* Minimum 2 years' experience in sales order processing, including at least 2 years' experience using Sage software (essential)
* Experience in technical sales or security-related products
* Strong communication and interpersonal skills
* Excellent attention to detail and accuracy
* Ability to manage workload effectively and meet deadlines
* Proactive approach with the ability to work independently
* Strong customer relationship-building skills
* Experience managing customer expectations and resolving issues
* Ability to remain calm and focused during busy periods
* Strong organisational and multitasking abilities
* Good administrative and numeracy skills
What's In It For You
* No weekend work
* Bank holidays off
* Birthday day off
* Buy holiday scheme
* Company events and hospitality
* Free on-site parking
* Full training provided
* Long service holiday and healthcare scheme
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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