ABBEY ROAD SURGERY
1st Floor Alfred Barrow Health Centre, Duke Street, Barrow in Furness, Cumbria, LA14 2LB
JOB TITLE: Patient Support Team Member
REPORTS TO: Patient Support Team Lead
* APPLICATIONS WILL ONLY BE CONSIDERED FROM CANDIDATES WHO MEET THE FOLLOWING CRITERIA *
Essential - GCSE grade A to C in English and Maths IT Literate Administrative Qualification/Experience
Desirable - Experience of working for a GP surgery
We are recruiting for a full time receptionist (37.5 hours) but would also consider 2 part time receptionist (22.5 hours). Please indicate your preference on your C.V
The successful candidates must be able to work Monday to Friday between 8am-6.30pm on a rostered basis
Job summary:
We are seeking an enthusiastic and well-organised General Practice Assistant to work within Abbey Road Surgery. You will support the practice GP's, nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.
Working as part of a well-established team. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Key requirements of the none-clinical role
* Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition using the practice's signposting tool.
* Process patient requests for appointments, telephone calls, information requests following the practice policies and procedures.
* Initiate contact with and respond to requests from patients, team members and external agencies
* Enter read/SNOMED CT code data inputting data into the patients' healthcare records as necessary
* Carry out system searches as requested
* Participate in practice audit as directed by the audit lead
* Support all clinical staff with general tasks as requested
* Process repeat prescription requests
* Support achievement of QOF and National/Local Enhanced indicators
* Administrate annual reviews recalls and ad-hoc recalls
* Good timekeeping and ability to meet deadlines
* Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
* Have a thorough knowledge of the surgeries protocol always adhere to them
* Ensure building security – have thorough knowledge of doors/windows/alarm
* Undertake all mandatory training and induction programmes
* Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
* Communicate information clearly to a variety of groups, including healthcare professionals and patients
* Have good technological skills
* Be willing to learn new skills and adapt to GP needs
Training and Education
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
* Attend all relevant annual updates
* Inform the lead GP of any concerns regarding GPA role and any professional development needed
* Be aware of own professional boundaries and what to do when you have reached them
Confidentiality
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
General
The post holder will:
* Participate in, and help to develop, a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Surgery and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
* Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.
* Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisation's safeguarding protection policies and procedures.
* Ensure that any infection prevention and control issues are reported to their line manager.
* The post-holder will participate in any training programme implemented by the practice as part of this employment.
This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.
Job Types: Full-time, Part-time
Pay: £12.43 per hour
Benefits:
* Company pension
* Sick pay
Work authorisation:
* United Kingdom (required)
Work Location: In person