Job Purpose
We are looking for a Resident Liaison Officer Retrofit to provide support and guidance to all customers/residents involved in our whole house retrofit programmes. This role focuses on resident and user training, conducting 360 reviews, and educating site and contact centre staff on enhanced profiling and customer engagement. You will be responsible for pre-work meetings, mid-work reviews, and post-work auditing, ensuring effective communication and customer satisfaction throughout the process
Benefits for Working at CCS
Pension Scheme (Auto-enrolment after completion of probation).
Buying/Selling of annual leave after a successful probation period in the allocated window.
Professional growth opportunities.
Parking available in office locations.
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