The Revenues service forms part of the larger customer focused Customer, Revenues & Welfare and Benefits service. The Revenues service has a clear purpose to deliver the billing, collection and recovery of Council Tax and Business Rates due to the local authority to enable it to deliver services to residents. Role summary… As a Revenues Officer you will assist in maximising the revenue generated from the accurate billing and collection of Council Tax and Business Rates. You would be expected to engage with customers and service users on a regular basis, understand and correctly interpret policies, procedures and legislation and be able to identify the needs/requirements of customers which could be of a sensitive or complex nature. As a Business Rate and Valuation specialist you would also be involved in ensuring the accuracy of the Council Tax and Non-Domestic Rate lists. Duties and responsibilities… · Effectively manage customer enquiries. These could be face to face, over the telephone or electronically. · To understand the legislation, policies and procedures relevant to the service to ensure accurate information is given to customers. · Maintain and complete accurate customer records to allow the accurate billing and collection of charges. · You will be required to communicate effectively with a wide range of customers and challenge information provided, when appropriate, in a professional manner. · Manage your individual workload, ensuring key performance indicators & service targets regarding customer service, accuracy and collection rates are met. · Assist with the discovery of new properties and changes to existing hereditaments to accurate maintain the Council Tax and Non-Domestic Rate lists. What you will bring… Experience/Qualifications · Strong customer service experience, with the ability to have difficult conversations and manage customer complaints professionally and appropriately. · Excellent communication skills in all areas, with the ability to remain firm yet empathetic recognising and understanding the feelings and concerns of others. · Highly motivated and not easily discouraged, working within a pressured environment. · A basic knowledge of Council Tax and Business Rates and the role of the Valuation Office. · The ability to understand legislation and guidance, with a commitment to personal learning. · To be able to plan, prioritise and organise your workload to meet the needs of the team and ensure all deadlines met. · Good computer literacy skills. What we Offer… In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include: · a local government pension scheme with 18.1% employer contribution · salary sacrifice schemes · employee discount benefits including shopping, supermarkets, gym discounts and more! · travel loans · Health Assured – confidential help and support for your wellbeing Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits. Contact and apply… For more information please contact joanne.deighton@northyorks.gov.uk (Business Rates & Valuation Manager) or heather.veitch@northyorks.gov.uk (Business Rates & Valuation Team Leader) Key Dates: Closing Date: 10 September 2025 To apply please click the Apply Now link below.