Job Description
Role Description
Stoner Motor Company is seeking a proactive and customer-focused Parts Advisor to join our busy Tunbridge Wells dealership. You will play a key role within our aftersales team, ensuring that our customers and technicians receive the right parts, on time, every time.
This is an excellent opportunity for someone with a passion for the motor industry who thrives in a fast-paced environment and enjoys delivering exceptional service to both internal and external customers.
Key Responsibilities:
• Provide excellent customer service to retail, trade, and internal workshop customers, handling enquiries efficiently by phone, email, and in person
• Identify and supply the correct vehicle parts and accessories using manufacturer catalogues and electronic systems
• Process parts orders, returns, and warranty claims accurately and promptly
• Support the workshop team by ensuring timely availability of required parts for ongoing repairs
• Monitor and maintain stock levels, assist with stock checks, and ensure parts storage areas are well organised
• Liaise with suppliers and coordinate deliveries to meet operational requirements
• Proactively identify upsell opportunities an...