Our well established Fife based client are seeking a Customer Sales Administrator to join their Supply Chain team. This is a fantastic opportunity for someone who thrives in a fast‑paced, customer‑focused environment and enjoys taking ownership of accounts end‑to‑end.
Salary: £33,000 per annum + benefits.
You will be responsible for managing a portfolio of customer accounts, ensuring a seamless service from order through to delivery. Acting as a key point of contact, you will coordinate all aspects of account management, including forecasting, order processing, fulfilment, and performance tracking.
You will also provide cover for priority accounts when required, supporting the wider Supply Chain function to maintain exceptional service levels.
Your key duties will include:
* Manage and coordinate customer accounts, building strong working relationships
* Act as the primary contact for all account‑related communication
* Oversee the full order lifecycle: forecasting, processing, fulfilment, and delivery
* Monitor and report on OTIF (On Time In Full) performance
* Provide regular updates and order status reports to customers
* Work closely with planning, operations, quality, and finance teams to meet customer requirements
* Handle customer queries and complaints, ensuring effective resolution
* Ensure pricing accuracy and support invoice and debtor management alongside finance
* Coordinate customer meetings to review performance and future demand
* Support planning and scheduling activities to align supply with demand
* Identify opportunities to improve processes and enhance customer experience
Key skills and experience:
* Experience in a Customer Service /Sales/Accounts admin role within supply chain, logistics
* Strong organisational and multitasking skills with excellent attention to detail
* Confident communicator, able to build relationships both internally and externally
* Commercial awareness with the ability to manage priorities and make decisions
* Experience with forecasting, planning, or order management systems is advantageous
* Proactive, solutions‑focused mindset with a continuous improvement approach
You will receive a highly competitive salary of up to £33k (DOE) + excellent benefits. The role is office based Mon‑Thurs and Friday from home finishing at 2pm.
Please send your CV and application for consideration.
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