We are supporting in the recruitment of an experienced AFTERSALES MANAGER to lead the team at a busy multi-franchised dealer in Barnstaple.
Representing high-quality brands, with a reputation for EV / Hybrid technology, design and reliability, this position is full of potential for a skilled Aftersales Professional.. .
You’ll be leading a team of Technicians, Service Advisors, Parts Advisors and Administration to deliver the business objectives, brand commitments alongside consistent customer service excellence.
Responsibilities will include: –
* Managing the Aftersales teams ensuring all agreed customer service targets are met and the brand experience is delivered.
* Ensuring that the Aftersales team work effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service.
* Leading the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchises are achieved.
* Proactively plan to achieve maximum efficiency, productivity and volume of throughput.
* Achievement of the departmental budgets by innovative management and keen financial awareness.
Candidates must have experience as a main dealer Service or Aftersales Manager, understanding all aspects of the department with update date legislative and process knowledge.
The dealership is part of a family run business and leading South West motor dealer group that believes in the importance of their people. They offer a supportive working environment, career prospects, and great benefits, including:
* Holiday accrual scheme & paid day off for your birthday
* Life Insurance Scheme
* Full range of motor discounts for service, sales & parts
* Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
* Bike to work Scheme
* Professional development and recognition programme
* On-line discount site & life planning services
* Staff & Customer Referral schemes