PLEASE NOTE: Start date for this role is October 27 with a 4-6 week training. Following completion of the training period, you will move onto a rolling shift rotation averaging 37hrs p/w with some evenings and weekends. Job Purpose As a Claims Trainer you will devise and deliver training in line with the Training Policy in an efficient and effective manner, to ensure the continual contribution to the firm’s quality of all services offered. Key Responsibilities Design, prepare, facilitate and/or review all areas of the training to meet the needs of the business, including amending all training documentation as and when required, in accordance with procedural updates, systems changes and legislative and regulatory guidelines. Keep up to date with developments with Hastings systems, practices and procedures. Support the business in providing quality and meaningful training data in line with Hastings Training Policy. Liaise with the Hastings Business Lead following the identification of any risk, training, or performance needs. Achieve agreed Key Performance Indicators (KPI’s) and contribute positively to the team performance. Provide feedback reports on activities or risks identified to the Hastings Business Lead on a weekly/monthly basis, or as required. Complete all necessary pre training access requests for systems/e-learning/portals etc. Experience & Knowledge A strong awareness of insurance motor claims processes across own. Knowledge of Hastings systems including, but not exclusive to guidewire, portals, processes, and procedures. A high awareness of insurance protocol, including indemnity, liability, FCA and ICOBS8 customer service. Ability to prepare and deliver training in a confident, creative and professional manner. Ability to interpret information, identify risk and provide feedback in a clear and concise manner. Excellent interpersonal and communication skills. Ability to work under pressure and flexibly to meet business and department deadlines. A recognized training qualification or a willingness to undertake progress towards a recognized and relevant qualification. A working knowledge of all Hastings processes including AD, TP and Case Handling. A knowledge of Hastings Guidewire system. Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About Us Here at Carpenters, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team delivering insurance and legal service across the UK from seven office locations. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation. Our culture is what defines us as an organisation and has been built around our 5 core values. We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best. Benefits 22 days plus bank holidays or day in lieu Hybrid working model (in relevant role) Holiday buy and sell 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Funded driving theory test (in relevant role) Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy