The Nicholl Fuel Oils Group is the largest Independent Oil distributor in Northern Ireland with multiple offices and depots and retail sites throughout. We are currently looking for aTelesales Supervisor to join our busy sales team. Reporting directly to the Sales Manager, this role will be responsible for providing operational management on a day-to-day basis. The role will be based in our Head office in Derry but may require you to visit our other locations provincewide. Responsibilities (not limited to) Monitoring and motivating Telesales team to ensure a high quality of customer care and maximum sales potential and profitability Maintaining telephone communication with potential or existing customers. Processing orders and recording and updating records and data Market intelligence gathering general sales information and assessing market trends Ensuring that all administration and operational practices are completed and carried out as per Company legislation and deadlines, and Company policies are complied with at all times Dealing with staff issues: i.e. Conducting appraisals and performance reviews, training development, assisting in grievance and disciplinary procedures, staff rotas etc. whilst liaising with the HR Director to ensure compliance in all relevant policies and procedures. Managing staff absences, holidays, sick leave etc. to ensure that the telesales function is operating efficiently. Production of weekly, monthly and quarterly team performance reports Production of monthly commission and bonus payment reports Identify training and skill gaps within the team in order to put improvement plans in place or manage performance where required Liaising with Head Office where necessary to maintain credit control, pricing policies, and human resources records Overseeing general administration procedures Assisting with promotional and general marketing activities Overseeing general I.T. procedures, updating and problem solving Experience, Skills and Attributes Knowledge in CRM software e.g. Microsoft Dynamics (desirable) Strong communication skills with an excellent telephone manner Excellent customer service skills Be target driven, highly motivated and a proactive person High energy levels and ability to work on your own initiative and working to sales targets Good reporting and presentation skills Delegate and supervise daily tasks Ability to inspire and motivate others Strong problem-solving skills Location: Head Office, Greysteel Hours: The role is based on a 40-hour week (30 minutes unpaid lunch) with operating hours between 8.00am and 6.00pm (Monday-Friday) and Saturday morning on a rota basis. Salary:Salary is negotiable depending on qualifications and experience.