🚀 B2C Sales & Renewals Executive
đź’· ÂŁ31,500 + Commission
đź“Ť London | Hybrid (60/40)
We’re partnering with a values-led, fast-growing full-fibre broadband provider that’s transforming connectivity across London. With a mission to deliver GigaFast speeds directly to homes and businesses, this organisation is building a better-connected city and enabling the communities it serves to thrive.
🌟 About the Role
As a B2C Sales & Renewals Executive, you’ll play a key role in delivering a seamless customer experience across the full sales and renewal journey. You’ll handle a mix of inbound and outbound calls, manage customer email enquiries, and ensure every interaction is accurate, professional and customer-focused.
This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and takes pride in getting the details right.
🔧 What You’ll Be Doing
* Proactively contacting prospects and existing customers to convert pipeline opportunities, manage renewals and identify upsell potential
* Handling inbound customer calls relating to sales, renewals and retention
* Managing customer email communications clearly and efficiently
* Owning the full renewal lifecycle and ensuring customers are informed in advance
* Processing sales orders and renewals accurately, maintaining strong CRM data integrity
* Building trusted customer relationships through personalised support
* Collaborating with Sales, Customer Support, Marketing, Billing and Product teams
* Tracking and reporting on key sales, renewal and customer satisfaction metrics
* Upholding high standards of professionalism across all customer interactions
✅ What We’re Looking For
* Experience in a sales, customer service or customer-facing role
* Excellent verbal and written communication skills
* Strong organisational skills and attention to detail
* Ability to manage multiple priorities confidently
* Comfortable working independently and as part of a team
* Experience using CRM systems and Microsoft Office
* A customer-first mindset with a focus on long-term relationships
* Experience with renewals, upselling or account management is a plus
đź’· Salary & Benefits
* ÂŁ31,500 base salary + commission
* 25 days annual leave plus public holidays
* Pension scheme
* Health plan
* Employee discounts and assistance programmes
* Cycle to Work scheme
* Hybrid working with flexibility built in
🌱 Why Join?
You’ll be joining a company guided by four core values: Fair, Excellence, Resilience and Fast. It’s an environment where people are supported, trusted and encouraged to grow, while making a real impact across London.