Our client, a reputable social housing contractor is seeking a Resident Liaison Officer to join their team on a temp-permanent basis.
This will be covering the Bromley area.
Working Hours - Monday - Friday 8am-5pm
Up to £34-£35k dependent on experience. Plus car allowance.
Duties and Responsibilities.
-Working closely with the site manager to act as the primary point of contact for residents having kitchen and bathroom installation work carried out to their home.
-To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
-Visiting properties at survey stage to carry out pre-start visits or phone calls.
-Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.
-Assist with health & safety checks.
-Deal with complaints including initial and follow up visits.
-Accurately record and acknowledge all customer contacts.
-Maintain communication to the highest possible standards of customer care with residents and site teams.
What you need
- Experience of working in the social housing sector ideally in a similar role.
- Excellent customer service skills and experience of working with the general public in a
customer facing role.
- Full driving license
- IT skills specifically Microsoft Office and Exc...