Service Desk Analyst
Location: Rushmere
Department: IT ¦ Pilgrim's Europe
We're looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning.
What You'll Do
* Provide first-class IT support across incidents and service requests
* Manage and prioritise tickets within agreed SLAs
* Resolve issues at first point of contact wherever possible
* Support major incidents and VIP requests
* Maintain accurate ticket updates, categorisation and ownership
* Contribute to service improvements and knowledgebase content
* Work closely with wider IT teams to ensure seamless support
What You'll Bring
* Strong customer service and communication skills
* Experience in an IT or technical support environment
* Calm, professional approach in fast-paced situations
* Analytical mindset with strong problem-solving skills
* A flexible, positive team-player attitude
* IT qualifications or ITIL experience (desirable)
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