Job Description We’re looking for a passionate and customer-focused individual to join our Pension Investment Team as a Customer Experience Advocate. This hybrid role offers the flexibility of working three days from home and two days in our Cardiff office, Monday to Friday. You’ll be the first point of contact for our customers, helping to deliver outstanding service and support that makes a real difference. The salary we are offering for this role is £26,300. Please note that this is a regulated role and falls under the Senior Managers and Certification regime. What you'll be doing: Responding to customer enquiries via phone, email and chat in a professional and timely manner Identifying and resolving customer issues, escalating when necessary Maintaining accurate records of customer interactions and follow-ups Collaborating with internal teams to ensure effective problem resolution Providing clear and helpful product and service information Listening actively to customer feedback and suggesting improvements Participating in training and coaching to stay up to date on products and policies Meeting performance targets related to customer satisfaction and issue resolution