Job Category: HR
Job Type: Full Time
Job Location: Leeds
Salary: £ £36000
Quest Waste Management is a growing provider of drainage, industrial, tankering, and response services, operating from our headquarters in Ossett, West Yorkshire, with regional depots in Leeds and Kirkby in Ashfield. As we continue to expand, we are looking for committed and motivated people to join us and help drive our success.
We are seeking a practical, organised, and experienced HR Operations Business Partner to support the day-to-day running of our people operations.
This is a hands-on role focused on keeping HR processes running smoothly, supporting managers with real-time people issues, and ensuring compliance across the employee lifecycle. You'll be involved in everything from recruitment and onboarding through to employee relations, absence management, and HR administration.
You will provide timely and proactive HR support to managers and colleagues across the organisation. Working in a fast-paced environment, you'll act as the first point of contact for people-related queries, offering clear advice to ensure policies are applied consistently, colleague relations are supported, and managers are confident in managing their teams.
Key Responsibilities
HR Administration & Systems
Maintain accurate and up-to-date employee records, ensuring all changes are recorded promptly within HR systems.
Prepare and process documentation relating to contractual amendments, payroll instructions, and other HR transactions.
Support payroll processes by providing accurate data within required deadlines.
Produce regular HR reports, metrics, and dashboards to support business decision-making.
Absence & Attendance Management
Provide guidance to managers on short- and long-term absence management processes.
Support return-to-work planning, Occupational Health referrals, and welfare meetings.
Monitor absence trends, identify patterns, and escalate concerns to the HR Business Partner where appropriate.
Policy, Process & Compliance
Provide clear, practical guidance to managers and employees on HR policies and procedures.
Ensure policies are applied consistently and fairly across the organisation.
Maintain compliance with employment legislation and internal governance standards.
Identify potential risks or policy gaps and recommend improvements to strengthen HR practices.
Employee Relations
Manage a varied caseload including absence, performance, disciplinary, and grievance matters from initiation through to resolution.
Lead and support fact-finding meetings and formal investigations, ensuring accurate documentation throughout.
Provide balanced, objective advice in line with policy, employment legislation, and organisational standards.
Escalate complex or high-risk cases to the HR Business Partner as appropriate.
Manager Support & Coaching
Coach and support managers to build confidence and capability in managing people-related matters.
Provide guidance on performance management, conduct issues, wellbeing discussions, and employee engagement.
Advise on organisational change, role design, and structural queries.
Culture, Engagement & Wellbeing
Promote a positive, inclusive workplace culture aligned with organisational values.
Support the delivery of employee engagement initiatives and internal communications.
HR Projects & Continuous Improvement
Contribute to HR projects including policy development, system enhancements, and organisation-wide initiatives.
Support HR Business Partners with change programmes and project activity.
Identify opportunities to streamline HR processes and enhance the overall employee experience.
Skills & Requirements
CIPD Level 3 qualified (desirable) or qualified by experience (QBE).
Strong working knowledge of employment law and HR policies, with proven experience managing a broad range of employee relations cases.
Able to interpret policy and legislation to provide clear, pragmatic advice to managers, applying sound judgement to balance risk, fairness, and commercial considerations.
Excellent communication and interpersonal skills, with the ability to build credibility, handle sensitive conversations confidently, and adapt style to suit a range of stakeholders. A collaborative team player who works effectively in partnership with colleagues across the wider organisation.
Highly organised, with the ability to manage a varied workload in a fast-paced environment while maintaining strong attention to detail and meeting deadlines.
Confident in the use of HR systems and digital tools, with a strong focus on data integrity and accuracy.
Capable of analysing HR data, identifying trends, and making practical, evidence-based recommendations.
Driving licence is essential for this role so that you are able to travel to sites within the business division when required
Workings Hours & Benefits
Monday – Friday 8.30 am-5:00pm, office based