Job Details
* Landside Operations team
* London Stansted Airport
* 1 x permanent role – part time, 18.5 hours per week
* 1 x 12 month secondment/fixed term contract – 36.75 hours per week
* Salary: £26,484 rising to £29,331 after successful 3 month probation (£13,242 rising to £14,665 for part time role)
* Additional 17.5% shift pay
* Shift working – shifts include 0600–1630 and 1530–0200, covering seven days a week and rotating over a 10 week period.
The Role
To manage the operation of the bus and coach station at Stansted Airport ensuring a safe operating environment, with excellent customer service and minimal disruption at all times. Working as part of the Landside Operations team to ensure that the coach station operates to the highest standards for both passengers, colleagues and other stakeholders.
Working with scheduled bus and coach service providers, you will ensure exceptional service standards are delivered and develop positive working relationships.
Responsibilities
* Oversee the management of Stansted Airport coach and bus station ensuring an efficient operation with minimal disruption, including bay management.
* Carry out daily Health & Safety inspections on the Coach Station facility and report/record all faults through the Airport’s fault reporting process.
* Facilitate the payment of charter coach charges and bank monies daily through the agreed process.
* Provide information and assistance to all customers and service providers using the coach and bus station services.
* Provide detailed information relating to the Stansted Airport departures and facilities.
* Ensure a high level of Customer Service is delivered without exception and make decisions that improve the experience for all.
* Liaise with Cleaning Supervisors to ensure the coach station facility is cleaned to a high standard.
* Liaise with the Stansted Airport service providers regarding service updates.
* Manage the evacuation of the Coach Station facility and assist in the Terminal evacuation procedures.
* Create a positive culture through great communication, integrity, positive energy and pride.
What will make you successful in this role
* A passion for customer service.
* Driven to deliver a high quality standard of service in the coach & bus station.
* Great communication skills.
* Administration skills, including use of IT.
* Health and safety knowledge.
* Self‑motivated and driven to achieve daily goals.
* Proven ability to continually identify improvement opportunities and implement them.
Why MAG?
Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first‑class journey for our customers starts by creating a first‑class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.
Benefits
* Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs.
* 24 days holiday plus bank holidays.
* Free parking.
* Subsidised public transport.
* Huge range of company discounts.
* 2 volunteering days per year.
* Free VirtualGP service, available 24 hours a day, 7 days a week.
* Care Concierge service.
HR.Recruitment@manairport.co.uk
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