Service Advisor – Avonmouth
Salary: £32,598 per annum
Hours: Monday – Friday, choose between:
07:00 – 16:00
09:00 – 18:00
(30-minute unpaid lunch)
+ Saturdays 08:00 – 13:00 on rota basis (included in salary)
Contract: Permanent
Earning Potential
Basic Salary: £32,598 per year (includes Saturday rota)
Overtime: Additional hours beyond contracted schedule paid at enhanced rates (details to be confirmed)
Overview
We're looking for a professional Service Advisor to join a busy commercial vehicle dealership in Avonmouth. You'll be the key link between customers and the workshop, ensuring a seamless service experience from booking through to vehicle handover. This role offers a choice of shift patterns, Saturday work on a rota basis (included in salary), and the opportunity to work with a premium brand in a supportive team environment.
Key Responsibilities
Correctly capture all customer details and vehicle faults at first point of contact
Take telephone bookings and accurately load them into the workshop system
Effectively manage workshop loading to maximise capacity
Raise job cards and ensure all compliant documentation is completed
Keep customers informed of ongoing vehicle status throughout the day
Enter additions and changes to customer database
Hand over finished vehicles with detailed explanations of repairs
Monitor repair times and ensure work meets required delivery times
Actively sell after-sales services including Service Contracts
Discuss and arrange payment with customers
Provide advice on warranties and service requirements
Explain necessary vehicle test requirements for legally required inspections
Arrange schedules for MOT and vehicle inspections
What You'll Need
Previous experience as a Service Advisor in automotive or commercial vehicle sector
Excellent communication and customer service skills
Professional manner with ability to remain reassuring during difficult situations
Strong organisational and administrative abilities
Experience with dealership management systems (DMS) is advantageous
Full UK driving licence
Performance Measures
Effectively and politely liaising with customers regarding vehicle status, payment, and repairs
Accurate booking of customer vehicles into the workshop
Monitoring repair times and communicating back to customers in a timely fashion
Providing accurate advice on service requirements
Don't tick every box?
If you have strong customer service experience and a passion for the commercial vehicle industry, we want to hear from you. We value communication skills and a professional attitude.
Sound like you?
If you're ready for a varied role with a premium brand and great team environment, get in touch with Cal Ryan today.
Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)
Ref: INDCR
Service Advisor – Avonmouth
Salary: £32,598 per annum
Hours: Monday – Friday, choose between:
07:00 – 16:00
09:00 – 18:00
(30-minute unpaid lunch)
+ Saturdays 08:00 – 13:00 on rota basis (included in salary)
Contract: Permanent
Earning Potential
Basic Salary: £32,598 per year (includes Saturday rota)
Overtime: Additional hours beyond contracted schedule paid at enhanced rates (details to be confirmed)
Overview
We're looking for a professional Service Advisor to join a busy commercial vehicle dealership in Avonmouth. You'll be the key link between customers and the workshop, ensuring a seamless service experience from booking through to vehicle handover. This role offers a choice of shift patterns, Saturday work on a rota basis (included in salary), and the opportunity to work with a premium brand in a supportive team environment.
Key Responsibilities
Correctly capture all customer details and vehicle faults at first point of contact
Take telephone bookings and accurately load them into the workshop system
Effectively manage workshop loading to maximise capacity
Raise job cards and ensure all compliant documentation is completed
Keep customers informed of ongoing vehicle status throughout the day
Enter additions and changes to customer database
Hand over finished vehicles with detailed explanations of repairs
Monitor repair times and ensure work meets required delivery times
Actively sell after-sales services including Service Contracts
Discuss and arrange payment with customers
Provide advice on warranties and service requirements
Explain necessary vehicle test requirements for legally required inspections
Arrange schedules for MOT and vehicle inspections
What You'll Need
Previous experience as a Service Advisor in automotive or commercial vehicle sector
Excellent communication and customer service skills
Professional manner with ability to remain reassuring during difficult situations
Strong organisational and administrative abilities
Experience with dealership management systems (DMS) is advantageous
Full UK driving licence
Performance Measures
Effectively and politely liaising with customers regarding vehicle status, payment, and repairs
Accurate booking of customer vehicles into the workshop
Monitoring repair times and communicating back to customers in a timely fashion
Providing accurate advice on service requirements
Don't tick every box?
If you have strong customer service experience and a passion for the commercial vehicle industry, we want to hear from you. We value communication skills and a professional attitude.
Sound like you?
If you're ready for a varied role with a premium brand and great team environment, get in touch with Cal Ryan today.
Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)
Ref: INDCR