1st Line Cloud IT Support Engineer Location: Central London (Farringdon/Chancery Lane) Salary: £28,000 - £34,000 per annum DOE Job type: Permanent, Flexible Working (3 days in office & 2 days WFH), 35-hour week At Instant On IT we’re not just about IT support – we’re about real client success. We know that people and progress are key, so we’re looking for someone who loves learning, and helping others succeed to join our innovative team, where every day brings fresh challenges and the chance to develop your skills and career. If you’re a smart, driven, problem-solver, with a passion for technology, a hunger for continuous learning, and a desire to add value to our clients, you could be exactly who we’re looking for. You’ll be joining a lively, supportive team where your ideas matter and your growth never stops. WHO YOU ARE: • Technically solid with relevant IT support experience, ideally in an MSP setting. • Familiar with ITIL Foundation • Microsoft certified (AZ-900, MS-900, SC-900 desirable) with a desire for continued learning. • Skilled at managing pressure and deadlines while keeping a keen eye on priorities. • Passionate about delivering excellent customer service, with strong interpersonal and communication skills. • Driven by growth, eager to learn, and ready to elevate your IT skills and expertise. WE WANT YOU TO: • Be a self-starter and a proud tech geek who loves to dig deep until the problem is solved. • Communicate clearly without the tech jargon, ensuring clients understand every step along the way. • Be driven by growth – actively seeking learning opportunities, certifications and new cloud technologies. • Deliver top-notch client service in a fast-paced environment, balancing urgency with precision and quality. • Be a team player and collaborate closely within an inclusive and supportive team culture. • Have a strong work ethic. YOUR CORE RESPONSIBILITIES: • Serve as the first point of contact for IT queries – log, categorise, and prioritise incidents to ensure swift resolutions. • Troubleshoot and resolve basic technical issues across desktops, laptops, mobile devices, and operating systems (Windows/macOS), escalating sophisticated problems when necessary. • Manage user access and bolster cybersecurity by handling password resets, account updates, and implementing multifactor authentication via Active Directory, Azure AD, and similar systems. • Install, configure, and maintain hardware and software to keep business operations running smoothly. • Maintain clear, up-to-date documentation and contribute to knowledge management for faster future resolutions. • Deliver excellent customer service through professional communication, timely updates, and useful guidance to end users. • Identify recurring issues and actively contribute to service improvements and process optimisation initiatives. • Engage in ongoing Microsoft certification training – from Modern Desktop and Intune to Azure platforms – so you’re always ahead of the curve. WHY JOIN US? • Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training) • Career progression opportunities • 21 days (increasing after 3 years of service) holiday, public holidays, • Birthday day off • Private healthcare after probation • 40% off gym membership • Great pension scheme from day one • Cycle to work scheme • Eyecare vouchers • Central location, next to a famous food market • A friendly, inclusive, sustainable work environment • Regular social events (tech-infused minigolf and darts, pool, and more!) • Electric car scheme after 2 years of service • Recruitment referral scheme To be considered for this role, please ensure you complete your application on our careers portal. Incomplete applications will not be reviewed. We aim to respond to all applications. However, if you have not heard from us within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest, and encourage you to apply for future opportunities with us.