Our client, a very established, secure, and growing organisation, is looking for a Customer Service Account Manager based in Nursling, Southampton.
Benefits
* Up to 33 days holiday allowance
* A share in the company profits paid monthly tax free
* The opportunity to become a trained Fire Marshall or First Aired (bonus applied)
* Staff discount on all stock
* Hybrid working after training period
Salary
Starting at £26,500 (plus Commission and Company Bonus)
Contracted Hours
37.5 hours, Monday-Friday, 09:00-17:00
Role Overview
We are looking for a Customer Account Manager to join our Customer Services and Sales team. The role involves managing your own set of existing customer accounts, building relationships, and handling customer complaints and queries. We supply independent health food retailers and health conscious consumers with natural products from several hundred healthy brands. The company has a strong ethos of teamwork, supporting our staff and sharing in the company profits through a bonus scheme.
Duties
* Build long lasting relationships and grow business with existing customers
* Processing any customer claims and/or credits
* Answer incoming calls in a friendly and professional manner
* Manage your own email account
* Increase the percentage of exclusive brand sales within the territory
* Running reports and extracting sales and account data
* Any other duties as requested by your manager
Skills
* Experience in customer services is essential
* Excellent verbal and written skills
* A confident telephone manner
* Use of the Microsoft Office suite of programs
* The ability to work under pressure and to meet strict deadlines
* Strong organisation skills and attention to detail
* Ability to handle challenging calls and a fast paced environment
Keywords: Customer Service, Account Manager, Customer Administrator, Sales Admin, Customer Service, Client Relations
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