We are seeking a compassionate and dedicated Tenancy Sustainment Officer to join the support team.
In this role, you will play a key role in supporting individuals who have transitioned into temporary accommodation, ensuring that they are able to maintain their tenancies and thrive in their new homes.
Responsibilities:
* Provide tailored support and assistance to individuals who have recently moved into temporary accommodation, helping them to develop the skills and confidence needed to sustain their tenancies.
* Conduct comprehensive assessments of clients' support needs and develop individualized support plans in collaboration with them, focusing on areas such as budgeting, household management, and accessing community resources.
* Offer practical advice and guidance to clients on issues related to tenancy rights and responsibilities, including rent payments, tenancy agreements, and dealing with landlords.
* Work closely with external agencies, including housing providers and mental health support services, to coordinate holistic support for clients and address any underlying issues that may impact their housing stability. * Provide crisis intervention and emotional support to clients facing challenges or setbacks in maintaining their tenancies, offering practical solutions and advocacy where needed.
* Maintain accurate and up-to-date records of client interactions, progress, and outcomes in accordance wit...