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About the Role
Based at our headquarters in Abingdon, Oxfordshire, we are seeking a dedicated Customer Service Advisor to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.
Who are we?
Miele is a world leader in the production of premium domestic and commercial appliances. Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise, striving to be “forever better” than our competitors and ourselves.
Key Responsibilities
1. Deliver Premium Customer Service: Engage directly with customers to provide exceptional after-sales service, ensuring their needs are met professionally and efficiently.
2. Complaint Handling: Address and resolve customer complaints promptly, turning potentially negative experiences into positive ones to retain strong customer relationships.
3. Communication and Customer Service Network: Maintain strong and aligned communication between the global Contact Centre, local team, and field-based colleagues to provide seamless service.
4. Administrative Tasks: Manage administrative duties related to service orders, sales orders, and appliance needs.
About You
You are passionate about problem solving and exceeding customer expectations. You have previous experience in administration and customer service, with professional communication skills that build rapport and trust. Independence, resilience, and adaptability are essential, along with the ability to multitask effectively. IT literacy and teamwork are also important.
Additional Details
Your hours will be a minimum of 37.5 hours over 5 days each week, initially between 08:00 and 18:00 Monday to Friday, with potential flexibility. The starting salary is £25,000 - £27,000, plus bonuses and benefits. The role is initially office-based with opportunities for hybrid work once established.
We value your potential and are committed to supporting your career development. Please apply by sharing your CV and answering the screening questions, including ‘why Miele?’ and ‘why me?’ in your cover letter.
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