Overview
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high‑quality repairs quickly and efficiently for our more than 100,000 customers. From technical capability to customer relations, you’ll find a place where you can thrive.
What You'll Be Doing
* Work within site guidelines to ensure the workflow of job cards meets volume targets and identify fast‑track repairs.
* Ensure parts orders are accurate and follow purchase procedures.
* Review repair methodologies to keep all repairs cost‑effective.
* Collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repair.
* Provide service level agreements, ensuring customers are contacted regarding repairs and non‑related damage, and, where applicable, agree amended repair hours with the workshop leadership teams and technicians.
* Accountable for Health and Safety regulations and company health and safety procedures appropriate to the role.
* Achieve and maintain and embed all "standard methodology" and "lean activities" as instructed by business strategy.
What You'll Need
This permanent role reports to the Lead Vehicle Damage Assessor.
* Experience of vehicle repair methods.
* Knowledge of Thatcham repair methods, Audatex and ATA qualification.
* Ability to achieve company and personal targets.
All roles are at the heart of our Auto Services business and you should be enthusiastic, upbeat and committed to delivering the best repair service.
Benefits
* £40k salary plus benefit package.
* 9% employer‑contributed pension.
* 50% off home, motor and pet insurance plus free Green Flag breakdown cover.
* Optional Health and Dental insurance.
* EV car scheme for leasing a new electric or plug‑in hybrid car.
* Generous holidays.
* Buy‑as‑you‑earn share scheme.
* Employee discounts and cashback.
Equal Opportunity Statement
Direct Line Group is an equal opportunity employer. We are committed to creating an inclusive workplace where everyone can be themselves and succeed in their careers. We recognise and embrace people that work in different ways and we welcome adjustments to our recruitment process where needed.
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