The General Manager will oversee all aspects of Glass House restaurant operations in Eastbourne, ensuring high standards of food quality, service, and customer satisfaction. This role involves managing staff, coordinating with suppliers, maintaining compliance with health and safety standards, and driving the restaurant's profitability.
Key Responsibilities
Management and Leadership
Lead and motivate the restaurant team to achieve operational excellence.
Conduct training, performance evaluations, and staff development initiatives.
Foster a positive work environment that promotes teamwork and high morale.
Operational Oversight
Maintain high standards of food quality, service, and health and safety compliance.
Monitor and manage daily operations, including inventory management and cost control.
Implement and oversee restaurant policies and procedures.
Financial Management
Prepare and manage budgets, forecasts, and financial reports.
Analyze financial data to identify areas for improvement and drive profitability.
Monitor sales trends and implement marketing strategies to increase revenue.
Customer Service Excellence
Ensure a high level of customer satisfaction through exceptional service.
Handle customer inquiries and resolve complaints effectively.
Implement marketing campaigns to attract and retain customers.
Supplier and Vendor Management
Establish and maintain positive relationships with suppliers and vendors.
Negotiate contracts and prices to maximize cost savings.
Ensure timely delivery of quality produce and supplies.
Requirements
Proven experience as a restaurant manager or similar role.
Strong knowledge of restaurant operations, food safety, and compliance regulations.
Excellent leadership, communication, and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Employment Type
Full Time
Salary
Competitive salary based on experience, plus performance bonuses.
How to Apply
Interested candidates are invited to submit their resume and cover letter to
operations at eatdrinksleep. co.uk with the subject line: General Manager - Glass House
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