Role Overview
We are looking for a proactive and enthusiastic Junior Customer Support Specialist to join our team. In this role, you will assist in providing high-quality support to customers and clients, helping to resolve enquiries efficiently while ensuring a positive experience.
Key Responsibilities
* Handle customer enquiries via phone, email, or other communication channels.
* Provide accurate information about products, services, and marketing campaigns.
* Assist in resolving customer issues and escalating complex cases to the appropriate teams.
* Maintain customer records and document interactions in the CRM system.
* Support the marketing team by gathering customer feedback to improve services and campaigns.
* Contribute to maintaining a high standard of customer satisfaction.
Requirements
* Strong communication and interpersonal skills.
* Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
* Positive attitude with a customer-first mindset.
* No prior experience required – full training will be provided.
What We Offer
* Comprehensive training and development opportunities.
* Career progression within a growing marketing company.
* A collaborative and supportive team environment.
* Hands-on experience in customer support and client engagement.
If you're ready to kickstart your career in customer support and play a vital role in enhancing client relationships, apply now and help us shape the future of customer experience
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Employee mentoring programme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sabbatical
* Sick pay
Work authorisation:
* United Kingdom (required)
Location:
* Manchester M2 (required)
Work Location: In person
Application deadline: 14/09/2025
Expected start date: 15/09/2025