Job Description
Job Title: IT Application Support Analyst
Location: Manchester area - full time on site
Employment Type: Permanent, Full-time (40 hours/week)
Are you an experienced IT Application Support Analyst looking for your next challenge? Join a well-established retail organisation where you'll play a pivotal role in supporting key business applications — primarily Business Central — while liaising with internal teams and external vendors to ensure smooth, efficient system operations.
As the IT Application Support Analyst, your responsibilities will include:
* Logging and resolving incidents, managing service requests, and supporting end users
* Supporting and maintaining Business Central and other business applications
* Monitoring system performance to ensure optimal uptime and functionality
* Contributing to system and process improvements
* Collaborating with third-party suppliers and internal teams
* Involvement in some hardware configuration and installation tasks
To be successful, you’ll need:
* Proven experience in an application support or IT systems role
* Business Central experience highly desirable
* Experience in a service desk/support environment
* Proficiency in Active Directory and desktop configuration
* Strong communication skills and a proactive approach
* Excellent problem-solving and organisational skills
If you’re a driven and reliable IT professional ready to support and enhance critical systems in a dynamic retail environment, click apply now.