Summary:
Aquarius is a digitally enabled placement solution designed to streamline SME business and deliver efficient, data-driven outcomes for clients and insurers.
The Aquarius Facility Placement Coordinator plays a key role in supporting the continued delivery and success of the Willis Aquarius proposition. This role is responsible for coordinating the end-to-end placement journey for SME risks within the Aquarius facility, ensuring accuracy, efficiency, and a high standard of service to both Network Broker partners and insurer panel members.
The successful candidate will support the execution of authorised facility activities, including binding through digital placement platforms, while maintaining strong relationships across all stakeholders. The role sits at the centre of the Aquarius operating model, acting as a key link between brokers, insurers, and internal teams.
The Role:
Key Responsibilities
1. Placement CoordinationManage and coordinate risks throughout the Aquarius placement journey from submission to binding and policy issuanceExecute authorised activities in line with facility governance, including binding via approved systems/platformsEnsure timely progress of risks and adherence to agreed service levels
2. Technical & Documentation OversightUndertake technical checks on all documentation (quotes, schedules, policy outputs) to ensure accuracy and alignment with agreed termsEnsure outputs reflect the information provided by brokers and insurersSupport the issuance process and liaise with relevant checking teams where required
3. Broker & Insurer EngagementAct as a key point of contact for Willis Network Broker partners and facility insurersMaintain strong working relationships to support collaboration and service deliveryFacilitate communication between all parties to resolve queries and progress placements efficiently
4. Performance Monitoring & MIMonitor facility performance, including pipeline activity, quote-to-bind ratios, and general placement metricsAccurately capture and log key data to support MI reportingProvide feedback and insights to key stakeholders to support continuous improvement
5. Operational SupportSupport the delivery of the Aquarius proposition across the Willis NetworkAssist with onboarding new brokers and supporting adoption of the facilityContribute to process improvements and enhancement of the placement journey
6. Stakeholder Engagement & EventsParticipate in internal and external meetings as requiredRepresent the Aquarius facility at occasional Willis Network Broker events, supporting awareness and engagement