Senior Travel Claims Handler (Large Loss)Full-time • Cardiff (Hybrid)About the CompanyA growing, data-driven insurance services organisation based in central Cardiff is expanding its travel claims function. The business supports international insurance partners across customer service, claims handling, underwriting, pricing and operational excellence. With a strong focus on innovation, continuous improvement and delivering an industry-leading customer experience, the company is now looking for an experienced Senior Travel Claims Handler to help shape outcomes for customers during their most challenging travel moments.You’ll play a key role in handling complex, high-value and large loss travel insurance claims, including medical emergencies, repatriation cases and major travel disruptions. Working closely with internal specialists and external partners, you’ll provide empathetic, expert guidance while ensuring every claim is managed thoroughly, fairly and efficiently.The team operates a hybrid working model, typically 2–3 days per week in the Cardiff office.Key ResponsibilitiesReview, assess and process complex or high-value travel insurance claims and complaints in line with policy wording and regulatory standardsManage your caseload proactively, ensuring timely progression and excellent documentationLead on negotiation and settlement of claims within your delegated authorityMaintain high-quality service standards, productivity and compliance across all claim activitySupport the Technical Claims Manager in driving improved customer outcomesAct as a role model within the team, championing continuous improvement and best practiceBuild strong relationships with customers, suppliers and third-party providersContribute effectively to team meetings and development discussionsYour Skillset & ExperienceMinimum 2 years’ experience in travel insurance claims, with exposure to complex, major or large loss casesStrong technical understanding of claims processes and policy interpretationExceptional written and verbal communication skills with a compassionate approachConfident in handling Emergency Medical Assistance or repatriation casesHigh attention to detail and accuracy in all documentationStrong analytical and problem-solving skillsAbility to work to daily and weekly deadlines while managing multiple prioritiesSkilled at influencing and building rapport with customers and senior stakeholdersWhat’s in It for You?Salary from £30,000, depending on experienceAnnual salary reviews33 days annual leave (increasing with service), plus the ability to buy or sell holidayHybrid working with a modern Cardiff city centre officePension schemeDiscounted gym membership, Cycle to Work scheme, technology discountsEmployee Assistance ProgrammeOptional healthcare cash plan and dental coverAll equipment provided for both office and home workingProfessional development support, including training and qualificationsOptional social events and team activities