Hemiko are recruiting for a Resident Maintenance Coordinator as a service scheduler, reporting to the Operation Support Manager. The successful candidate will work to ensure our contracted services are delivered effectively by both our field service engineers and specialist service delivery partners, whether planned maintenance, reactive breakdowns or planned improvement works. We have a growing number of sites and are expanding our services to deliver low carbon heating solutions across the country. The role will be varied and combine elements of planning, project management, logistics and liaising with our customers, whether clients or residents. We are looking for someone who has attention to detail and can methodically work through our maintenance program across multiple sites and effectively schedule work for field service engineers within the operations department, on reactive and PPM / servicing works. We appreciate that no one’s circumstances are the same and having the flexibility in working environments work is essential to our wellbeing. If this is significant to you let us know when you apply, and we will discuss how this could work in your role. Hemiko strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, gender expression, disability, age, trade union activity, marital status, religious belief, sexual orientation, or socioeconomic background. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. About Hemiko Hemiko is a fast-growing innovative business which is looking to invest in and deliver over £1bn of heat network projects in the coming years. We fund, design, build, operates and maintain low carbon district energy networks and building energy systems. This work is for communities, towns, and cities. We work with local authorities, developers, house builders, and property owners. We are looking to lead on town and city scale decarbonisation. We recognise that the decarbonisation of heating and the built environment is one of the least known and “solution clear” areas - this is where we are focused and where we will be deploying our investment and our resource. We are an innovative, design and proactive intelligence led company, looking to attract people who think around a problem and past an issue. We want to be at the front end of commercial and technical innovation and are looking for team members to come on that journey. Hemiko is absolutely committed to an honest and collaborative approach to all our work, always looking for better ways to do things and avoid the business curses of unnecessary complexity and silos. We are a young, friendly business in the very rapidly growing low carbon energy sector, which provides significant opportunities for career flexibility and development. We focus on delivering bespoke solutions with positive outcomes for the communities we serve. The Role Hemiko are seeking a Residential Maintenance Coordinator to work within the Service Delivery Team to learn and develop while delivering value to the Operation & Maintenance Department. This is a role for someone who is organised and has a keen eye for detail. The role will require careful time management, problem-solving skills and thinking independently about how to effectively deliver multiple projects of varying complexity in parallel. Good IT skills are desired particularly in Excel, and MS Dynamics, Joblogic or other comparable CMMS platforms (Computerised Maintenance Management System). The compact nature of the business and our rapid growth means that the candidate has significant opportunity to develop their career in a friendly environment working with and alongside a broadly experienced team of commercial professionals of varying levels. Candidate We are looking for someone who is organised, self-motivated, with a positive outlook and proactive approach. The successful candidate will be confident operating in a fast-paced environment, effectively prioritising and managing their workload to consistently deliver efficient, high-quality results. They will be personable and a strong communicator, with a diligent and empathetic nature. The ability to clearly explain and present information - both internally and to external clients and customers - is essential. Additionally, a key aspect of the role involves maintaining regular communication with customers, managing priorities in line with agreed service levels, and working closely with the Customer Service team to ensure an excellent overall customer experience. The company is relatively small but with very fast growth trajectory over the coming 3 years and beyond. We are therefore seeking a self-starting individual who takes pride in their work and thrives in a collaborative environment. The role involves working closely with Field Service Engineers, as well as the Operations and Contract Management teams, ensuring clear and effective communication across the business to successfully deliver key workstreams. We will want you to join our journey toward a more environmentally and technically responsible and effective way of delivering energy systems, moving away from conventional processes into a more innovative and free-thinking environment. Our business culture promotes this approach with a persistent willingness to listen to new ideas and explore new solutions. Key responsibilities: Working alongside another Coordinator, you will take ownership of the end-to-end process for the efficient and effective scheduling of Field Service teams and specialist service delivery partners, including: Reactive / Breakdown response in particular organising visits to customers with interruptions to their heat supply Liaising with the Customers to schedule works, as well as assist with complaint resolution. Handle and mitigate complaints with clients and residents and escalate to senior management as and when required. Liaising with the Operations department, both office-based staff and service engineers to ensure works are being delivered effectively. Booking and coordinating engineer visits using our CMMS ensuring the appropriate workload is spread across the team, and data is recorded correctly. Coordination and scheduling of engineer training, annual leave, regular meetings, etc. Assist with arranging external contractors. Manage the CMMS software and provide updates as and when required to other departments within Hemiko. Identify and alert management of events with potentially high business impact or emergency Help to identify areas for business improvement and growth. Contribute to reporting on business performance. Available to cover the core hours of the business from 08:00 – 18:00 when required working within the 5-hour week Reporting requirements: To investigate and reconcile maintenance requirements and communicate/take action to resolve outstanding issues or future issues. To produce, from the system, reports on service status and operational performance and provide maintenance updates, forecasts, and progress reports to the business Any other reasonable ad-hoc duties developed in line with the department’s growth. Desirable Experience Experience in work scheduling, ideally within a field service setting Previous experience working within a customer service role A strong desire to provide excellent service on each interaction both internally and externally. IT literate and comfortable with planning applications. Proficient with Microsoft Office packages, Excel in particular & CMMS. Ability to learn and work in multiple systems simultaneously Possess integrity and trustworthiness towards the Strong organisation skills and an eye for detail. Good verbal and written communications skills in English are Genuine interest in the industry and eagerness to contribute to a developing Comfortable in communicating with stakeholders of all levels Comfortable working within high-paced environments Remuneration and Info Remuneration: £28,500 – £32,500 equivalent per annum, depending on experience. Fixed term contract: 6 months with potential to extend An inclusive culture that promotes diversity. Holidays 25 days per annum plus statutory holidays - with an option to purchase, or sell, up to an additional 5 days per annual leave year. Pension plan provision. Private health care scheme available. Cycle to work scheme. Electric Car lease scheme. Health and well-being support. Continuing learning and development opportunities. Company PC/laptop, etc. Application To apply, please complete the online application form on BambooHR. However, for an informal chat please contact: lucy.morse@hemiko.com Please note that the closing date for applications is 17th April ; however, we reserve the right to close this vacancy earlier should a suitable candidate be found. We therefore encourage interested applicants to submit their applications as soon as possible to avoid disappointment.